Privacy Policy

Effective Date: 10/28/2024

Air Ducts Cleaning Master (“we,” “our,” or “us”) is committed to respecting the privacy of our
users and safeguarding their data. This privacy policy explains how we collect, use, and protect
your information when you interact with our services.

1. Information We Collect: We may collect and process the following types of information:
Personal Information: When you contact us via any method, including form submission, SMS,
call, or any communication channel, we may collect your name, phone number, email, address,
and other contact details. Device and Usage Information: We may collect information about your
device, browsing activities, IP address, and other online identifiers to help us improve our
services. Call Data: All calls to Air Ducts Cleaning Master are recorded for quality assurance
and training; calls may be transcribed and analyzed using AI to extract useful data for any
reason. Ringba may be used for call tracking and routing.

2. How We Use Your Information: Your data may be used for purposes such as connecting you
with local service providers and facilitating lead generation, improving service quality, including
analyzing user interactions and call recordings, and for marketing and promotional
communications if you have opted in. Note: We may share your data with our affiliates,
marketing partners, or other third parties to provide these services

3. Cookies and Tracking Technologies: We utilize cookies and similar technologies to
understand your usage patterns and preferences. Tools we may use include, but are not limited
to, Google Tag Manager, Google Analytics, Microsoft Clarity, Facebook Pixel, LinkedIn Insights,
Hotjar, Crazy Egg, Adobe Analytics, HubSpot Tracking, Mixpanel, Segment, Kissmetrics,
Pardot, FullStory, Heap Analytics, Optimizely, Amplitude, Intercom Tracking, Clicky, Pendo, and
Ringba for call tracking and routing purposes. These tools help us analyze trends, manage
advertising, and improve user experience.

4. Data Retention: We retain your personal information for as long as necessary to fulfill the
purposes outlined in this policy. Data will be securely deleted when it is no longer required for
business purposes.

5. User Rights: If you have submitted a form or completed a survey, you have the right to
request data deletion. To protect privacy, this does not extend to data collected from phone
calls.

6. Data Security: We employ appropriate security measures to protect your information.
However, since we rely on third-party U.S.-based vendors for data storage, we cannot
guarantee complete control over data security

7. Children’s Privacy: Our services are intended only for adults and are not suitable for children.
We do not knowingly collect data from individuals under 18.

8. Third-Party Links: Our website may contain links to third-party sites or services. This privacy
policy does not apply to those sites, and we recommend reviewing their privacy policies
separately.

9. Policy Updates: We reserve the right to update this privacy policy at any time. Changes will
be posted on this page without additional notice.

10. Disclaimer: Air Ducts Cleaning Master is a free service that connects homeowners with local
service providers. All contractors/providers are independent, and Air Ducts Cleaning Master
does not warrant or guarantee any work performed. It is the homeowner’s responsibility to verify
that the hired contractor has the necessary license and insurance. Images and videos on our
site are for illustrative purposes only and may not depict actual contractors listed on Air Ducts
Cleaning Master.